Take your next step with Forward Emphasis

Your career starts here!

Forward Emphasis are here to build stronger connections — between businesses and their customers, industries and innovation, and people and opportunities.

Why do we need people like you?

Because as industries evolve faster than ever, businesses are turning to us for authentic communication, seamless support, and innovative solutions. We proudly invest in talent from rural communities and diverse backgrounds, training and supporting people who are passionate about setting a new standard in customer experiences.

Whether you’re just starting your career or seeking a role where you can sharpen your skills, or taking the next step up, Forward Emphasis offers a place to grow, contribute, and supports industries that never stand still.

Customer Service Advisor – Join Our Team!

We’re excited to offer both in-office and hybrid roles at our Malin Head and Buncrana locations. If you're looking for a role where you can make a difference and grow in the customer service field, we’d love to hear from you!

About the Role

As a Customer Service Advisor (CSA) with us, you’ll be the friendly voice helping customers with their insurance questions and providing them with top-notch service. Your goal will be to ensure customers feel supported and have their issues resolved efficiently. While the role does involve some product knowledge, don’t worry – full training is provided!

What You’ll Be Doing

• Provide excellent service to customers, addressing inquiries and concerns with care and professionalism.
• Assist customers in resolving product and service issues by clearly understanding their needs and offering suitable solutions.
• Follow up when needed to ensure customer issues are fully resolved.
• Proactively assess customer needs and provide helpful solutions.
• Be a positive and supportive team player, helping the team achieve shared goals.
• Maintain compliance with all regulations and follow company procedures.
• Contribute to the training and support of new team members.
• Keep up-to-date with necessary certifications and industry knowledge (we’ll support you with this!).
• Accurately update customer records in our systems.
• Follow best practices for data protection and privacy.
• Help with other tasks as needed.

What We’re Looking For

• At least an A-level or Leaving Cert (or equivalent) with passes in English and Maths.
• A solid ability to learn and absorb new information, especially around insurance products and regulations.
• Comfortable working with systems and technology.
• A team player with great communication skills – both spoken and written.
• Self-motivated, flexible, and able to manage tasks and deadlines independently.
• Excellent organizational and interpersonal skills.

Nice to Have (but not essential!)

• Some knowledge of insurance regulations (we’ll train you!).
• Previous customer service experience.
• Any insurance qualifications (like APA or CIP) or a degree would be a bonus.

What We Offer

• A clear pathway to earning insurance qualifications and career development.
• Paid holidays – 20 days to enjoy!
• Opportunities for bonuses, overtime, and incentives.
• Discounts on insurance products.
• Employee referral schemes – bring your friends!
• Social events and a fun work culture.
• A supportive environment where we help each other grow.

Additional Requirements

• A secure internet and mobile connection for remote work (if applicable).

*Sponsored Content