JOBS ALERT: Customer service administrator required in Callan, Co. Kilkenny
Vokèra is a subsidiary to the global group; Riello.
In Ireland and the UK Vokèra is one of the leading manufacturers of heating solutions selling products including domestic and commercial gas boilers, and renewable technology including Air Source Heat-Pumps.
You can find out more about Vokèra by visiting our website: www.vokera.ie
We are looking for an energetic and enthusiastic individual to join our customer service team in Callan, Co Kilkenny.
Purpose of Job
Main Duties & Responsibilities
- Prioritise and allocate service calls for all field service engineers / appointed agents, and co-ordinate the tasks and workload of same efficiently using the Service Diary System, and work in constant liaison with the Service Management Team as necessary.
- Proactively manage the Diary system to organise effective Saturday cover using engineers and/or appointed Agents in accordance with business requirements.
- Promote the services we provide - Qualifications, Skills & Experience
- Previous experience within a Customer Service & Sales environment preferred.
- Excellent communication skills (written and spoken) enabling effective rapport with customers and colleagues.
- First class telephone skills - polite manner, customer responsive attitude.
- Good working knowledge of IT packages, (although training given), and IT literacy (Word, Excel and email).
- Ability to work methodically and accurately, paying attention to detail.
- Strong organisation skills: ability to prioritise effectively and efficiently.
- Smart, presentable appearance, commensurate with professional image.
Based In our offices, Callan, Co Kilkenny, a competitive salary is on offer to the right candidate.
Please send CV and cover letter to [email protected] or post to Vokera Ireland, Westcourt, Callan, Co Kilkenny.
*Sponsored Content